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Ultimate guide to direct sale: pros & cons + essential skills
Direct selling is a business and distribution model wherein products or services are sold directly to the consumer, bypassing traditional intermediaries like retailers or brokers. The result of this...
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What Is Live Chat? Key Benefits to Boost Your Customer Support
Customers now need instant communication. Solutions to questions or concerns must be available as fast as possible. Live chat is among the most important mediums companies have these days to meet...
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Effects of Good vs Bad Customer Service
Do you want your team to elevate your customer service to the next level? All businesses know it is important, but not everyone can do it well. First, you have to define what good customer service is,...
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What Are the Benefits of Active Listening?
Active listening is an essential skill that can greatly enhance your effectiveness in the workplace, particularly in B2B customer support and management. This powerful communication technique allows...
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Multi-Product Management Tips for Business Success
An increasing number of companies are beginning to offer several products to consumers with each product maintained and monitored in a very different way. While some companies have driven multiple...
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10 Strategies to Boost Profit Margin + How to Calculate
Profit margin is one of the most critical metrics that could indicate a firm’s financial health and profitability level. In addition to showing how a business is working out its efficient profits in...
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How to Calculate Total Revenue and Improve Profit Margins
Total revenue is a key metric that reflects income from the sale of goods or services. It needs to be tracked to ensure the proper enhancement of the company’s operations, such as those using the...
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How to Deal with Difficult Customers: Practical Tips for Success
Dealing with difficult customers can be a challenging aspect of customer service. However, with the right approach, it’s possible to navigate these issues effectively and maintain positive customer...
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Handling Rude Customers: Tips to Turn Frustration into Satisfaction
Angry customers can be quite frustrating for customer service to handle. However, using the right approach, situations can be de-escalated, concerns addressed, and issues resolved in a professional...
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How to Measure Digital Customer Engagement?
In today’s digital-first world, engaging with customers digitally is essential for businesses to thrive. Digital customer engagement involves creating meaningful interactions with customers through...
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The Rise of Chatbots: Enhancing Customer Experience
With the rapid development of customer service technologies, efficiency and personalization are becoming two new cornerstones of business success. A key innovation driving this trend is the rise of...
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Deep Insights into Customer Experience KPIs, How to Measure and Improve?
A great customer experience (CX) is no longer an advantage but a necessity. A high-quality customer experience sets businesses apart, driving loyalty and growth. To improve CX, companies need to keep...
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Customer Experience Trends: What to Expect
Customer Experience (CX) has rapidly become a key differentiator for businesses across various industries, particularly in Business-to-Business (B2B) and Software as a Service (SaaS) sectors. As...
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Measuring Customer Service: The Key to Exceptional Customer Experience
Understanding how to measure customer service is not just a best practice; it’s a necessity for any company aiming to provide a superior customer experience. With customer expectations constantly...
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AI for Customer Service: The Game-Changer of Customer Experience
The role of AI in customer service is expanding rapidly, reshaping how organizations connect with their customers. “AI for customer service” is not just a buzzword anymore; it’s a fundamental shift in...
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The Cost of Bad Customer Service: Examples and Solutions
Bad customer service is more than just a poor experience—it can significantly harm a company’s reputation and profitability. In today’s fast-paced business environment, customers have more choices...
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Generative AI in Customer Support: The Future is Here
Customer support is evolving at an unprecedented pace, and one of the major driving forces behind this evolution is generative AI. The technology, once seen as futuristic, is now playing a central...
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What is Customer Success?
With customer expectations constantly evolving, companies need more than just good products to thrive. They need satisfied and successful customers. That’s where Customer Success comes in. But what is...
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What is conversational AI? (How it works, examples, and more)
In today’s fast-paced digital world, businesses continually seek new ways to enhance customer interactions and streamline support. A powerful technology advancing these goals is conversational AI—a...
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Embracing the future: AI-powered meeting transcription and keynote generation
In our fast-paced world, where information flows rapidly and decisions need to be made quickly, effective communication and productivity are essential. Meetings play a vital role, yet they often turn...
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