Clik here to view.
AI in B2B Customer Support: 7 Ways to go From Reactive to Proactive
In the rapidly evolving world of customer support, keeping up with the latest technologies and best practices is imperative. A recent study by Gartner revealed that 89% of companies compete primarily...
View ArticleClik here to view.
8 Expert CX Predictions: The future of B2B Support
In the ever-evolving world of customer experience (CX), change is the only constant. The expectations of customers are rapidly evolving, and businesses are in a race to keep up. As a company dedicated...
View ArticleClik here to view.
Customer Health: The North Star for B2B Enterprise Success
In the competitive realm of the B2B enterprise world, understanding customer health is no longer optional. It’s a crucial determinant of long-term success. But what happens when a company chooses to...
View ArticleClik here to view.
The Future of Revenue Lies in Advanced Customer Support Systems
In the digital era, the importance of effective customer support has been magnified. No longer are businesses merely evaluated by their products or services but also by the experiences they offer to...
View ArticleClik here to view.
Investing in AI-Driven Support Platforms in 2024 is the Future of Customer...
In an era where customer expectations are sky-high and fierce competition, the adage “the customer is always right” has evolved into “the customer must always be delighted.” Companies that neglect...
View ArticleClik here to view.
The Future of B2B Support Excellence: Top 5 Innovations for 2024
In the rapidly evolving landscape of B2B customer support, staying ahead means not just keeping pace with the latest trends but anticipating and shaping them. As we approach 2024, several...
View ArticleClik here to view.
2024 SLAs: How Big Data and AI Are Transforming B2B Customer Support
As we gaze upon the horizon of 2024, the landscape of customer support is dramatically transforming. At the heart of this transformation lies the evolution of Service Level Agreements (SLAs) — a...
View ArticleClik here to view.
Say Goodbye to Overpriced Support Systems: The Rise of AI Solutions
In an era where customer expectations are soaring sky-high, businesses are compelled to reinvent their customer support strategies. The traditional model, often characterized by substantial financial...
View ArticleClik here to view.
Premium B2B Support: Supportbench’s 2024 Blueprint for Customer Success
In 2024, the B2B enterprise world is facing unprecedented challenges and opportunities. Rapid technological advancements, changing economic climates, and the increased demand for personalized...
View ArticleClik here to view.
Top 7 Tools Every Support Team Needs in 2024: The Future of B2B Customer Service
In the rapidly evolving landscape of customer support, staying ahead means embracing the latest tools and trends. For enterprise customer support teams, this is not just a matter of keeping up with...
View ArticleClik here to view.
Transforming Customer Experiences with Supportbench’s Advanced Salesforce...
In the dynamic world of B2B Support, having a 360-degree view of customer interactions is no longer a luxury but a necessity. Supportbench, an innovative player in the customer support software arena,...
View ArticleSecure, Compliant, Superior: The Supportbench Approach to B2B Customer Support
In the contemporary B2B landscape, where data breaches and compliance failures can cost not just millions of dollars but also invaluable customer trust, the significance of robust security and...
View Article10 Challenges to Upgrading Your Customer Support and Ticketing Platform
In the B2B Customer Support space, companies face a daunting challenge: searching for, choosing, adopting, and onboarding a new Customer Support Platform. This journey, critical to shaping the future...
View ArticleTransforming Customer Support: What Sets Apart Top-Tier B2B Helpdesks
In the rapidly evolving landscape of customer support, companies are continuously challenged to keep pace with technological advancements. This landscape is no longer just about answering calls and...
View ArticleClik here to view.
Effects of Good versus Bad B2B Helpdesks
The distinction between good and bad helpdesks has never been more pronounced. The stakes are higher than ever before. While an effective helpdesk can elevate a company to new heights of customer...
View ArticleClik here to view.
Why B2B companies need a B2B Helpdesk
B2B companies are under increasing pressure to provide exceptional support services. With the stakes higher than ever, the need for a helpdesk specifically tailored for B2B interactions cannot be...
View ArticleClik here to view.
Top 8 ways a B2B Helpdesk Enhances Customer Retention
We’re more aware than ever before, with B2B interactions, expectations for customer support have soared, turning it into a pivotal element for securing customer loyalty and fostering growth. But, a...
View ArticleClik here to view.
Why Supportbench is the Ideal Company to Partner With
In an era where customer experience is the linchpin of success, companies constantly seek innovative ways to elevate their support systems. And partnering with the same old systems can be...
View ArticleClik here to view.
Customer Service in Manufacturing: The Ultimate Guide
Artificial Intelligence (AI) has truly changed the game in Manufacturing. It’s kicked off a whole new era where ‘smart’ isn’t just a buzzword—it’s the reality of how things get done. These new...
View ArticleClik here to view.
9 Success stories: Why Cutting-Edge Customer Experience Software is...
In today’s hyper-competitive business landscape, customer experience (CX) is not just a buzzword—it’s a defining factor in a company’s success or failure. Advanced CX software platforms play a crucial...
View Article